Privacy policy.
Effective Date: January 1, 2024
1. Introduction
Shuttle Buddy ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shuttle services and visit our website. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use our services.
2. Information We Collect
Personal Information: When you make a reservation or contact us, we may collect personal information such as your name, email address, phone number, billing address, payment information, and other details necessary to provide our services.
Travel Information: We collect details about your trip, including pick-up and drop-off locations, travel dates, and times.
Technical Information: When you visit our website, we may collect information about your device, browser type, IP address, and browsing behavior through cookies and similar technologies.
Communications: We retain records of your communications with us, including emails, phone calls, and chat messages.
3. How We Use Your Information
Service Provision: To process reservations, provide shuttle services, and communicate with you about your bookings.
Payment Processing: To process payments and issue refunds.
Customer Support: To respond to your inquiries and provide customer support.
Marketing: To send promotional materials and updates about our services, subject to your preferences and applicable laws.
Improvement and Analytics: To analyze usage trends, improve our services, and enhance user experience.
Legal Compliance: To comply with legal obligations and protect our rights.
4. Information Sharing and Disclosure
Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, email distribution, and customer support.
Legal Requirements: We may disclose your information to comply with legal obligations, court orders, or governmental requests.
Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the new entity.
Consent: We may share your information with third parties if you have given your consent.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no security measure is completely infallible, and we cannot guarantee absolute security.
6. Your Rights
Access: You have the right to request access to the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete personal information.
Deletion: You may request the deletion of your personal information, subject to certain legal obligations.
Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or contacting us directly.
Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
7. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.