Frequently Asked Questions

Shuttle Buddy currently provides scheduled service between Shuttle Buddy Headquarters in Fayetteville and Raleigh-Durham International Airport (RDU). Downtown Raleigh and Workforce Express service are planned routes marked “Coming Soon.” They cannot be booked until a launch date, schedule, and fares are posted.

Shuttle Buddy does not make unscheduled convenience stops. The current Fayetteville–RDU airport service is a direct scheduled trip between Shuttle Buddy Headquarters and Raleigh-Durham International Airport. A driver may stop when an emergency requires it, including a medical emergency or mechanical emergency. Otherwise, the shuttle continues directly to the ticketed destination. When Downtown Raleigh or another route launches, the shuttle will serve only the published stops in the published order; it will not add personal or unscheduled stops.

Shuttle Buddy Headquarters is at 5419 Raeford Rd, Fayetteville, NC 28304, next to DriveTime and across from Lewis Chapel Church.

Terminal 1 pickup and drop-off are at the outer curb outside the main entrance, Zone 3 under the Courtesy Shuttles sign.

Go downstairs outside baggage claim, cross to the second curb, and meet the shuttle at Zone 7 under the red Courtesy Shuttle sign.

Arrive at least 15 minutes early. The shuttle leaves at the time printed on your ticket and cannot be held for late passengers.

Shuttle operations and phone support are available 24 hours a day. Transportation is scheduled, so passengers must select an available departure and follow the time on their ticket. Staff move in and out of the office throughout the day and night; the office is not represented as continuously staffed.

Use the trip finder or a “Book Now” button on the website. Reservations and online payments are completed through Shuttle Buddy’s Betterez booking platform. Select the route, date, departure, and every passenger type before checkout.

The booking system offers Standard Passenger, Military / Student, Child, and Infant (Under 3) tickets. Military and student riders should be prepared to show qualifying identification.

Yes. Every infant under three must have a $0 Infant (Under 3) ticket so a seat is reserved. An infant ticket must be booked with a Standard Passenger or Military / Student ticket. A parent or guardian must bring and use an age-appropriate car seat; Shuttle Buddy does not provide car seats.

Current one-way RDU fares are $60 for a standard adult passenger, $49.50 for a qualifying military or student passenger, and $30 for a child age 3–14. Infants under three ride free with a required ticket. The fare shown during checkout controls if a promotion or approved adjustment applies.

Major credit and debit cards supported by the Betterez checkout are accepted. Payment is required when booking. Betterez processes online payments for Shuttle Buddy LLC.

24-hour booking grace period: A reservation may be cancelled for a full refund within 24 hours after it was booked, provided the cancellation is completed before the final 24 hours leading up to departure.

More than 48 hours before departure: After the grace period, cancellation carries a $25 fee. The reservation may instead be rescheduled without a change fee, subject to availability and any fare difference.

Within 48 hours of departure: The reservation is nonrefundable, except that a reservation newly booked during this period may be cancelled for a full refund before the trip enters its final 24 hours. Once departure is less than 24 hours away, the reservation is nonrefundable.

When the trip is more than 48 hours away, a reservation outside the booking grace period may be rescheduled without a change fee, subject to seat availability and any fare difference. Contact Shuttle Buddy for assistance.

No-call/no-show reservations are nonrefundable and non-reschedulable. Contact Shuttle Buddy immediately; a seat on another departure is not guaranteed.

Contact Shuttle Buddy as soon as the delay is known and provide flight-delay documentation if requested. Shuttle Buddy will make a reasonable effort to place you on the next available departure at no additional charge, but a particular departure cannot be guaranteed.

You may request a full refund of the affected Shuttle Buddy fare when you booked a shuttle scheduled to arrive at RDU at least two hours before a domestic flight (or allowed the longer time recommended by the airline), arrived for the shuttle at least 15 minutes early, supplied accurate flight information, and a delay within Shuttle Buddy’s reasonable control caused you to miss the flight.

Example: Your shuttle is scheduled to reach RDU at 7:30 a.m. for a 10:00 a.m. domestic flight, but a Shuttle Buddy-controlled vehicle problem causes arrival at 9:30 a.m. and you miss the flight. After verification, the affected shuttle fare is refunded.

The refund is limited to the affected Shuttle Buddy fare. It does not cover a replacement airline ticket, airline change fee, hotel, meal, rental car, lost wages, or another indirect expense, except where required by law. There is no automatic refund when the customer selected a shuttle with less than the recommended buffer, arrived late, supplied inaccurate information, missed the booked shuttle, or the delay was caused by severe weather, an accident, extraordinary traffic, a road closure, airport or security restrictions, government action, or another event outside Shuttle Buddy’s reasonable control. Contact Shuttle Buddy as soon as possible, preferably within 24 hours, with your booking confirmation, itinerary, and available missed-flight or rebooking documentation. All requests are verified and reviewed by staff.

If Shuttle Buddy cancels a trip, affected passengers will be offered an accessible alternative service, another available departure, or a full refund, as appropriate.

Yes. Wheelchair-accessible service is available at no additional charge. During checkout, select “Wheelchair-Accessible Vehicle Required” so the appropriate vehicle and securement space can be assigned. If a specific accessible vehicle is temporarily unavailable, Shuttle Buddy will contact you to arrange an accessible alternative or another departure.

Call 910-936-3784 or email Info@goshuttlebuddy.com when booking or as soon as the need is known. Shuttle Buddy does not charge an added fare for a required accessibility accommodation.

Yes. Trained service animals may accompany their handlers without a pet fee. The animal must remain under the handler’s control. Contact Shuttle Buddy if additional boarding assistance is needed.

Contact us by phone or email and we will assist with route information, accessibility requests, and booking. You may also review the Accessibility Statement.

Each ticket includes one personal item, one carry-on bag, and one checked bag. Each additional bag is $10 and is subject to available storage space.

Yes. The pet fee is $25. Pets must be secured in an appropriate travel kennel and remain well behaved. The pet fee does not apply to trained service animals.

Light snacks and non-alcoholic beverages are permitted. Alcohol, smoking, vaping, and illegal substances are prohibited onboard. Passengers are responsible for cleaning up their area.

Yes. Customer parking is available and monitored. Staff are in and out of the office during the 24-hour operating period, but parking remains at the vehicle owner’s risk. Shuttle Buddy LLC is not responsible for theft, damage, loss, or property left in a parked vehicle.

The route is coming soon. Stops are planned for South Fayetteville Street near the Residence Inn Raleigh Downtown and South Glenwood Avenue near AC Hotel Raleigh Downtown. The final launch date, schedule, fares, and reservation rules will be posted before booking opens.

Workforce Express is a planned commuter service between Fayetteville and Amazon Garner (RDU1). Shuttle Buddy is an independent transportation provider and is not affiliated with or sponsored by Amazon. Proposed pricing and booking rules remain subject to change until launch.

They are separate, optional email lists. The App Alert List shares updates about the upcoming Shuttle Buddy app. The Route Launch List shares Workforce Express launch information. Joining either list does not subscribe you to marketing text messages, and you may unsubscribe from emails at any time.

Wi-Fi is not currently offered. Vehicle amenities can vary; contact Shuttle Buddy if a particular amenity is important for your trip.