Accessibility Statement

Last updated: August 5, 2026

Our commitment

Shuttle Buddy LLC is committed to providing respectful, nondiscriminatory transportation and digital access for people with disabilities. We continue working to make our website and customer service usable with common assistive technologies and to align digital content with generally recognized accessibility practices, including WCAG 2.2 Level AA where reasonably applicable.

Wheelchair-accessible transportation

Shuttle Buddy serves passengers who use wheelchairs. Wheelchair-accessible service is provided without an added accessibility fee. During checkout, select “Wheelchair-Accessible Vehicle Required” so dispatch can assign an appropriate vehicle and wheelchair securement area. If a specific accessible vehicle is temporarily unavailable, Shuttle Buddy will contact the passenger to arrange an accessible alternative or another departure.

Passengers may also call or email to request accessible service. We encourage notice as soon as the need is known because it helps us assign the correct vehicle, but we will make reasonable efforts to accommodate requests received closer to departure.

Mobility devices, boarding, and securement

Drivers will provide reasonable assistance with boarding, ramps or lifts, and securement systems as appropriate. Wheelchairs and mobility devices are transported subject to legitimate vehicle and safety limits. Shuttle Buddy will discuss an accessible alternative when a requested device or boarding method cannot be safely accommodated on the originally assigned vehicle.

Service animals and other accommodations

Trained service animals may accompany their handlers without a pet fee and must remain under the handler’s control. Passengers may request other reasonable accommodations, accessible communications, or help using the reservation process by phone or email.

Website accessibility

We aim to use readable contrast, meaningful headings, keyboard-operable controls, alternative text for informative images, descriptive links, responsive layouts, and clear form labels. Technology and content change over time, and some third-party services—such as the online booking platform, maps, social media, or embedded tools—may have accessibility features controlled by those providers. If a feature prevents access, contact us and we will offer assistance or another available method.

Feedback and accommodation requests

Please tell us the page, feature, trip, or accommodation involved and the best way to respond. We welcome feedback and will make reasonable efforts to address accessibility barriers promptly.

Shuttle Buddy LLC
5419 Raeford Rd, Fayetteville, NC 28304
Info@goshuttlebuddy.com
910-936-3784